What Information We Collect
Various types of data are collected when you register and use the khela platform. The sole purpose of this data collection is to provide you with a safe and enhanced service experience. The categories of data collected are described below.
- Account Information: When you register, we collect your name, email address, mobile number, and date of birth. National ID details may also be collected if identity verification is required.
- Device & Browser Information: Your device and browser's IP address, operating system, browser type and version, and screen resolution are recorded.
- Financial Information (BDT): Records of deposit and withdrawal transactions are stored, along with the last four digits of your bKash or Nagad number and the time and amount of each transaction. Full financial account details are not retained by us.
- Usage Data: Your activity on the platform is recorded, including pages visited, game history, and session duration.
- Cookies & Tracking: Cookies are used for session management and to enhance the user experience.
How Your Data Is Used
Your data is used to create and manage your account, process transactions, and deliver gaming services. We analyse your preferences and history to provide a seamless experience every session. This data also helps us send you personalised notifications and offers.
Your information is used to prevent fraud, money laundering, and unauthorized access. Automated monitoring systems are in place to detect suspicious activity. Keeping your account secure is our highest priority.
User behaviour is analysed to improve the platform's quality and performance. Insights from collected data inform the planning of new features. This data is essential for tailoring our services to the needs of users in Bangladesh.
Learn About Cookies & Tracking Technologies
The khela platform uses cookies and similar tracking technologies for various purposes. Cookies are small text files stored in your browser that help recognise you on return visits. They are used for session management, remembering your login state, and verifying security tokens.
- Essential Cookies: These are essential for login sessions and security and cannot be disabled.
- Functional Cookies: Used to remember your language preference and other settings.
- Analytical Cookies: Platform usage statistics are collected to help improve our services.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent certain parts of the platform from functioning correctly.
Data Storage, Security & Third Parties
Data Storage & Security
All your data is stored on encrypted servers and protected by industry-standard security protocols. Personal information is transmitted via SSL encryption, making it unreadable to third parties. Upon account closure or after the designated retention period, data is securely deleted — though it may be retained longer where required by legal obligations.
Sharing Information with Third Parties
Khela never sells your personal data or shares it with third parties for advertising purposes. However, limited data may be shared with authorised partners for payment processing (such as bKash and Nagad) and identity verification. Data may also be disclosed in compliance with applicable law when required by a legal order or regulatory authority.
Your Data Rights
Khela believes every user should have full control over their personal data. To that end, we uphold the following rights.
- Right of Access: You can request a copy of the data stored in your account at any time. Contact our support team and the information will be provided within the designated timeframe.
- Right to Rectification: If your profile contains incorrect or outdated information, you can request a correction. Some details can also be updated directly from your account settings.
- Right to Erasure: You may request deletion of your data under certain circumstances. However, requests may be temporarily delayed where legal obligations or active dispute resolution are involved.
- Right to Object to Processing: You may object to the use of your data for specific purposes, and khela will take appropriate action accordingly.
To exercise any of the rights listed above, please contact our support team. We will respond within 30 business days of receiving your request.
Khela is deeply committed to the privacy of users in Bangladesh. Your data will never be used for unnecessary purposes. If you have any data-related concerns, please contact us directly.
Support Email: [email protected]
Policy Updates & Contact Information
Khela reserves the right to update this Privacy Policy, in part or in full, at any time. For significant changes, a notice will be published on the platform and, where applicable, you may be notified via email or SMS. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any questions, complaints, or requests regarding the matters covered in this policy, please reach out to us through the channels below. Our data protection team typically responds within 3 business days. Resolving any issues quickly and effectively is our priority.
- Email: [email protected]
- For support: FAQ Visit.
